Home How It Works Solutions
SalesObjection handling & closing
Customer ServiceFraud prevention & de-escalation
Tech SupportGuided troubleshooting
Pricing Contact
Login See Pricing
Your Playbook. Live on Every Call.

What to Say.
When to Say It.

It hears the objection, catches the buy signal, and puts the right response on your rep's screen before the customer finishes the sentence. Your playbook, your knowledge base, and coaching for everything in between.

Start with CallSteer See the Engine

Works with any softphone · Your approved language only · Live after one session

Sales Call
Transcribing
Rep: JA-2847 Dialpad
Inbound Call
Transcribing
Rep: KL-1053 RingCentral
Support Call
Transcribing
Rep: MC-4190 Zendesk Talk

Your rep only sees the nudge card — we’re showing the full call so you can see the magic.

Works with every dialer and softphone

Dialpad
ZoomZoom
RingCentral
Google MeetGoogle Meet
AircallAircall
Teams
WebexWebex
Salesforce
HubSpotHubSpot
Outreach
Salesloft
Five9
Dialpad
ZoomZoom
RingCentral
Google MeetGoogle Meet
AircallAircall
Teams
WebexWebex
Salesforce
HubSpotHubSpot
Outreach
Salesloft
Five9

Desktop apps, browser calls, and everything in between.

Live Customer Results
“The playbook changed everything. My new reps know exactly what to say on every call now — no ramp time, no guessing.”
— OnlineArmor.com
+35% avg talk time
+15% conversion rate
The Engine

How It Works in Real Time

Every word passes through 7 layers of processing. Only your approved, company-trained responses reach the screen.

Raw Transcript

“That’s way too expensive, we got quoted half that from your competitor”

CallSteer Brain

0Guard Rails PASS
1Noise Filter PASS
2Exit Detection PASS
3Buy Signal PASS
4Custom Playbook PASS
5Deterministic Match MATCH
6Claude Smart Lane SKIP

Perfect Nudge

“Totally fair — they use 3-layer, yours is 5. What’s their warranty?”
Competitor + Price | Confidence: 0.94

70% of nudges fire from the deterministic lane in real time. The remaining 30% route through AI with a confidence gate at 0.8.

See the full breakdown on How It Works →
Solutions

One Platform. Every Conversation.

The same real-time AI engine powers every solution. We customize the brain — not the plumbing.

Invite-Only Beta

CallSteer for Sales

Real-time objection handling, buy signal detection, and closing prompts. New reps stop freezing. Veterans stop missing signals. Everyone closes more.

  • Real-time response coaching
  • Opportunity detection
  • Customized to your company DNA
Learn More See Pricing
Invite-Only Beta

CallSteer for Customer Service

Identity verification enforcement, de-escalation coaching, and fraud prevention. Stop social engineering attacks in real time.

  • Social engineering detection
  • Identity verification enforcement
  • Real-time de-escalation scripts
Learn More See Pricing
Invite-Only Beta

CallSteer for Tech Support

Guided troubleshooting, knowledge base integration, and step-by-step resolution paths.

  • Guided troubleshooting flows
  • Knowledge base integration
  • Consistent resolution quality
Learn More See Pricing
Real-Time Response Time — faster than a rep can think
70%+ Instant — no AI cost, no latency
2–3 hrs White-glove DNA session
0 Integrations required — works with any softphone

Built for sales, service & support teams across every industry

“Finally, a tool that helps during the call, not 4 hours later.”

How It Works

Three Steps. Then Every Rep Runs Your Playbook.

One white-glove session. Then your team is live.

1

Write the Playbook

Your manager writes the objections your team hears and the exact response you want said — or we pull them from your top closers' calls. We load your company facts, pricing, and language rules in one 2–3 hour session. Desktop app or Chrome extension — works with any dialer.

2

Take Calls Like Normal

Open Dialpad, Zoom, RingCentral, or any dialer. CallSteer listens to the customer's side of the conversation in real time.

3

The Line Appears

When the objection lands, the response is on the rep's screen before the customer finishes the sentence. Your playbook lines fire word for word. Your knowledge base answers the questions you have written down. For everything else, CallSteer coaches the rep through it with proven technique, and it never states a fact about your business that you have not given it.

For Managers

Full Visibility.
Zero Micromanagement.

  • Performance & Leaderboards Track who's improving, celebrate top performers, and see coaching adoption — all in one view.
  • Custom Playbooks Your best rep's instincts, deployed to every screen. Upload trigger phrases and ideal responses — the system generates natural variations and prioritizes your team's knowledge over AI. The playbook compounds with every call.
Access Your Dashboard
Manager Dashboard
84% Adoption Rate
92% Positive Feedback
Sarah K.
Mike T.
Jordan R.

See It on a Live Call

We'll run CallSteer on a real conversation so you can see exactly what your reps would see. No slides. No scripts. Just the product working.

Explore Solutions Talk to Us

Frequently Asked Questions

How does CallSteer work?
CallSteer listens to live calls through your existing softphone or dialer and reacts as the customer speaks. It recognizes objections, catches buy signals so your rep closes instead of over-talking, pulls answers from your playbook and knowledge base, and coaches the rep through anything you have not written down yet. No hardware needed. It works alongside tools like Dialpad, RingCentral, Zoom, and Teams.
Does it work with my dialer or softphone?
Yes. CallSteer works with any softphone or browser-based dialer — Dialpad, RingCentral, Five9, Aircall, Zoom, Teams, Google Meet, and more. The desktop widget captures audio from any application, and the Chrome extension works with browser-based calls.
Is it only for sales teams?
No. CallSteer has three dedicated modules: Sales (objection handling and close coaching), Customer Service (de-escalation and policy surfacing), and Tech Support (guided troubleshooting and KB resolution). Each module has its own AI behavior tuned to the job.
How is this different from call recording or post-call analytics?
Most tools analyze calls after they end. CallSteer coaches during the call — responses appear on screen in real time while the conversation is still happening. Your reps get help when it matters, not hours later in a dashboard.
What does onboarding look like?
We run a white-glove DNA session where we map your company's value props, objection patterns, competitive intel, and language preferences into the system. Your reps install the widget, log in, and start getting coached on their next call. Most teams are live within one session.
Is call audio stored or recorded?
No. CallSteer processes audio in real time and discards it immediately. No recordings are stored. The only data saved is the text transcript and the coaching suggestion — never raw audio.
Who decides what the rep sees?
You do. Your playbook lines fire word for word, exactly as you wrote them. Your knowledge base answers the questions you have documented. When a customer says something you have not covered, CallSteer coaches the rep with sales technique, but it never invents a fact about your pricing, coverage, or company. It also shows you every question your reps got that had no answer, so your playbook gets sharper every week. And if you ever want reps to see only your own words, that is one switch.
Are there contracts or commitments?
Founding partners commit to a 12-month agreement, and in return their per-seat rate is locked for the full 12 months.