Write what you want said
The objections your floor hears every day, and the exact words your best rep uses. Add them in minutes, sharpen them any time.
When the customer says“too expensive”
Fair enough. Is it the total, or the monthly payment?
Live coaching for phone teams
What to say.When to say it.
CallSteer listens to the call and puts the right response on your rep’s screen before the customer finishes the sentence. Your playbook, word for word. Coaching for everything you haven’t written yet.
ListeningThe customer says
Honestly, that’s way too expensive for me right now.
Say this
Fair enough. Is it the total, or the monthly payment that worries you?
Price objectionSaid
Headset micPC soundNew call
The rep sees only this window. Example call.
Works alongside the dialer you already use
DialpadRingCentralFive9AircallZoomTeamsGoogle MeetWebexand any softphone
Mid-sentenceThe line is on screen while the customer is still talking.
Word for wordYour playbook appears exactly as you wrote it. Nothing rewritten.
Any softphoneIf it plays on the rep’s computer, CallSteer can hear it. No integration.
Said, countedA line only counts when the rep actually says it out loud.
How it works
Your best rep’s answers, on every screen.
Write the responses that win once. CallSteer delivers them on every call, at the moment they matter.
CallSteer listens
The customer’s side of the call, live, through the softphone you already use. It knows an objection from a buy signal, a voicemail, or small talk.
Price objection
Voicemail, small talkstays quiet
Your rep says it
The line lands before the customer finishes the sentence. When the rep says it out loud, CallSteer counts it, so you know what actually works.
Fair enough. Is it the total, or the monthly payment?
Rep said it✓ Counted
On the rep’s screen
One line. Right when it counts.
No dashboards to read mid-call, no scripts to scroll. Just the next thing to say, in large type, with the question in bold.
- Your words, never rewrittenMatched on what the customer means, not only the exact phrase.
- It catches the yesWhen the customer is ready, the rep gets the close instead of more pitch.
- Coaching for the restObjections you haven’t written yet get sales technique, never a made-up fact about your price, coverage or company.
- It knows when to stay quietVoicemail, small talk, wrong numbers and the rep’s own script get nothing.
ListeningThe customer says
Okay, that actually sounds good. What happens next?
Say this
Great. Let’s get you set up right now.
Buy signalSaid
| Rep | Calls | Used a line |
|---|---|---|
| Desk 01 | 18 | 7 |
| Desk 02 | 14 | 6 |
| Desk 03 | 11 | 4 |
Your reps heard these and had nothing to say
Does it cover the turbo?Write a response
I don’t want another warranty.Write a response
Example data.
For managers
See what lands. Fix what doesn’t.
Every line your reps said, every question they couldn’t answer, in plain English. Your playbook gets sharper every week.
- Today on the floorCalls per rep and how many used a line, updated as they work.
- What they had no answer forReal customer questions, ranked by how often your floor hears them. Write a response in one click.
- You stay in controlTest any line before it goes live, turn coaching off for everyone, and undo any change.
Solutions
Built for every team on the phone.
Available now
SALES
Objections, buy signals, and the close.
New reps stop freezing. Veterans stop missing the moment. Everyone sounds like your top closer.
Explore sales Invite-only beta CUSTOMER SERVICEVerification, de-escalation, and policy.
Your verification steps and policy answers on screen, the moment a call needs them.
Explore customer service Invite-only beta TECH SUPPORTThe next step, and when to escalate.
Your troubleshooting steps and knowledge base, surfaced as the customer describes the problem.
Explore tech support“Finally, a tool that helps during the call, not 4 hours later.”
Privacy and control
Built to be trusted on a live call.
No audio stored
Calls are transcribed live and never recorded. Nothing ever speaks to your customer.
Encrypted in transit
Every connection between the app, our servers and our providers is encrypted.
Signed app
The Windows app is code-signed by CallSteer, Inc., installs without admin rights, and updates itself.
You hold the switch
Test any line before it goes live, limit reps to your own words, and turn coaching off for everyone in one click.
Questions
Before your first call.
How does CallSteer work?
CallSteer listens to the customer’s side of your calls through the softphone you already use. When it hears an objection, a question or a buy signal, it puts the right line on your rep’s screen, usually before the customer finishes the sentence. Lines you wrote appear word for word. For anything you haven’t written yet, it coaches with sales technique and never invents a fact about your business.
Does it work with my dialer or softphone?
Yes. The Windows desktop app hears any softphone or browser dialer on the rep’s computer, including Dialpad, RingCentral, Five9, Aircall, Zoom, Teams and Google Meet. There’s no integration to build, no drivers, and any headset works.
Who decides what the rep sees?
You do. Your playbook lines appear exactly as you wrote them, and your knowledge base answers the questions you’ve documented. When a customer says something you haven’t covered, CallSteer coaches with sales technique but never states a fact about your pricing, coverage or company. Every question your reps had no answer for is listed for you in the customer’s own words. If you want reps to see only your own words, that’s one switch.
How is this different from call recording or post-call analytics?
Most tools analyze calls after they end. CallSteer coaches during the call, while the conversation can still change. Your reps get help when it matters, not hours later in a dashboard.
How long does setup take?
Most teams are live the same day. Sign up, write your first responses, add your reps and send them the install link. Reps sign in with a company code, rep ID and PIN.
Is call audio recorded?
No. Audio is transcribed live and never stored. CallSteer keeps the text of the lines it showed and the customer sentences your reps had no answer for, so you can write responses for them.
Is it only for sales teams?
Sales is available now. Customer service and tech support are in an invite-only beta.
What does it cost, and is there a contract?
$199 per rep per month. Managers don’t need a seat. It’s month to month: cancel online before your next renewal and you won’t be charged again. Larger teams can be invoiced.
Put your best rep on every call.
$199 per rep, per month. Managers are free. Month to month, set up in an afternoon.