Terms of Service

Effective Date: February 14, 2026

Welcome to CallSteer.ai. These Terms of Service ("Terms") govern your access to and use of CallSteer's AI-powered coaching platform, including our website, browser extension, desktop application, and related services (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, installing our software, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.

2. Description of Service

CallSteer provides:

• Real-time AI-powered coaching suggestions during calls
• Business customization ("DNA") to personalize suggestions to your company
• Manager dashboard for team performance insights
• Browser extension and desktop application for call integration

3. Account Registration

To use the Service, you must:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access
• Be at least 18 years old

You are responsible for all activities that occur under your account.

4. Subscription and Payment

Pricing

Current pricing is available at callsteer.ai/pricing. We reserve the right to modify pricing with 30 days' notice.

Billing

• Subscriptions are billed in advance on a monthly or annual basis
• Payment is processed securely through Stripe
• All fees are non-refundable except as required by law

Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• No refunds for partial billing periods

5. Acceptable Use

You agree NOT to:

• Use the Service for any illegal purpose or to violate any laws
• Record calls without proper consent where required by law
• Attempt to reverse engineer, decompile, or extract our AI models
• Share your account credentials with unauthorized users
• Use the Service to harass, deceive, or defraud others
• Transmit malware or interfere with the Service's operation
• Resell or redistribute the Service without authorization

6. Call Recording Consent

Important: Many jurisdictions require consent from all parties before recording calls. You are solely responsible for:

• Understanding and complying with all applicable recording laws
• Obtaining necessary consent from call participants
• Implementing appropriate disclosures

CallSteer is a coaching tool that processes audio in real-time; however, compliance with recording laws remains your responsibility.

7. Intellectual Property

Our Property

The Service, including all software, AI models, algorithms, designs, and content, is owned by CallSteer and protected by intellectual property laws. These Terms do not grant you any rights to our trademarks or brand elements.

Your Content

You retain ownership of your business information ("DNA") and any content you submit. You grant us a license to use this content solely to provide and improve the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT GUARANTEE THAT:

• The Service will be uninterrupted or error-free
• AI suggestions will be accurate or appropriate for every situation
• The Service will meet your specific requirements
• Using the Service will result in increased sales or revenue

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLSTEER SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability for any claims arising from these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless CallSteer, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Service or violation of these Terms.

11. Modifications to Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time. We will provide reasonable notice of significant changes when possible.

12. Termination

We may terminate or suspend your account if you:

• Violate these Terms
• Fail to pay subscription fees
• Engage in fraudulent or illegal activity

Upon termination, your right to use the Service ceases immediately. You may request export of your business DNA data within 30 days of termination.

13. Governing Law

These Terms shall be governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes shall be resolved in the state or federal courts located in Delaware.

14. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the new Terms.

15. Contact

For questions about these Terms, contact us at:

• Email: hello@callsteer.ai
• Website: Contact Form