Every rep deserves a coach.
Built by a founder with 17 years on the phones. Real-time coaching during the call, not after it.
Stephen Vanderver
Founder & CEO
Built by someone who lived the problem.
Our founder spent 17 years on the phones: rep, manager, director, and trainer at AT&T, Wells Fargo, RE/MAX, and HomeVestors. President’s Club winner. Former COO at a venture-backed startup ($7M raise led by Alexis Ohanian’s 776).
After personally training and coaching hundreds of reps, one pattern was clear: the reps who had real-time guidance outperformed everyone else. But managers can’t sit on every call. There aren’t enough of them, and there never will be.
“Your best rep can’t be on every call. CallSteer can.”
Four rules we build by.
Coach, don’t replace
Technology should make people better at their jobs, not take them. The rep stays in control.
Right words, right moment
A perfect response five minutes late is worthless. The line lands before the customer finishes the sentence.
Truth only
CallSteer never states a fact about your business that you didn’t give it. Your words stay yours.
Earn it every call
If our coaching doesn’t make your team better, we haven’t done our job.
No customer conversation handled alone.
First week or fifth year, every person who picks up a phone gets the same advantage the best-coached few always had.
See what we built.
Live coaching for sales, customer service and tech support teams.