CallSteer for Windows.
Install it once, sign in with the card from your manager, and turn coaching on. It works with whatever you already call from.
Windows 10 or 11 · Signed by CallSteer, Inc. · Updates install themselves
Managers create rep logins on the Team tab of their dashboard.
Ready in about three minutes.
Download and install
Run the installer. It installs for your Windows account only, no admin rights needed.
Sign in
Enter your company code, rep ID and PIN.
Choose your headset microphone
The app asks once. The customer’s audio is picked up from your computer automatically, with no extra software or drivers.
Turn coaching on
Place the window where you can see it. After ten minutes with no call it pauses itself, and it turns back on when your next call starts.
Mac and browser versions are not available yet. Tell us if you need one.
Installing CallSteer.
Windows shows a warning when I install
The installer is signed by CallSteer, Inc. If Windows SmartScreen still shows a box, click “More info”, check that the publisher says CallSteer, Inc., then click “Run anyway”.
How does it hear the call?
CallSteer uses your microphone for your voice and your computer’s sound for the customer’s voice, automatically. No virtual cables or extra drivers, and any headset works.
Does it work with my dialer?
Yes. If it plays on your computer, CallSteer can hear it: Dialpad, RingCentral, Five9, Aircall, Zoom, Teams, Google Meet and more.
Will it slow down my computer?
No. The listening happens on our servers. The window is small and stays out of the way.
How do updates work?
CallSteer downloads updates in the background and installs them between calls, so you’re always on the latest version.