The right question. The next useful step.
Your troubleshooting steps and knowledge base on the agent’s screen as the customer describes the problem, and a clear signal when it’s time to escalate.
ListeningIt keeps saying my password is wrong, but I just reset it this morning.
Got it. Are you signing in on the app or the website? The app can hold the old password for up to an hour.
Example call.
Fewer guesses. Fewer handoffs.
Guided steps
The questions and fixes your best engineer would try, in the order they’d try them, from your own material.
Your knowledge base
The article that answers the problem, surfaced as the customer describes it.
When to escalate
Your escalation triggers, so the right calls move up and the rest get solved the first time.
An honest beta.
Tech support runs on the same engine as sales, which is live on real calls today. This module has not yet been validated on a customer’s live calls. It matches what the customer says to the steps you write; it does not diagnose devices on its own.
Request beta accessEvery agent, resolving like your best.
Tell us about your support team and the problems you see most. We’ll be in touch the same business day.